On 11th March 2021 INDIMO held its first public event titled “What do users want? A reality check on needs, capabilities, and constraints towards inclusive digital mobility services”. The purpose of the event was to shed light on the results collected in the first year of the project, focusing on the investigation of preferences, perceived barriers, and needs of vulnerable users […]
The role of Infrastructure Managers (IM) should be taken into account in the assessment of the service quality delivered to customers. Involving IM in the bonus-penalty system included in public service contracts would foster an attitude that is more focused on the interests of the customer, says EPF. This is key to a reliable and attractive railway system.
Bonus-malus systems are useful […]
EPF supports a Year of Rail that strongly focuses on end-user needs and satisfaction in both the passengers and freight sector.
The launch event for the European Year of Rail (29/03/2021), which is organised by the Portuguese Presidency of the Council of the European Union in cooperation with the European Commission, will be an unique opportunity to debate the benefits […]
For its Ghent-based secretariat, EPF is looking for an experienced project & policy officer to strengthen our motivated team!
The main tasks associated with this position involve:
Project management
Conduct research activities (desk research, interviews, surveys, …)
Organise workshops and focus groups with end-users and/or experts
Develop communication campaigns towards citizens
Conduct communication activities: write articles, social media posts, ….
Draft […]
On 23. February 2021, Kurt Hultgren represented EPF at the International Railway Summit Conference (IRS 10).
The topic was Multi-Modal Stations. Kurt underlined the importance of realising that “What is necessary to some is favourable to most others” as the best way to include PRMs. He also quoted Stig Larsson, former CEO of SJ and president of UIC, saying that investments […]
“Railway operators should work together more. If we get people out of the car and into the train, everyone will benefit”, says Delphine Grandsart, researcher at the European Passenger Federation (EPF). In an interview with RailTech, she talks about the needs of passengers, through-ticketing, and the importance of a user-centered approach for achieving a shift to rail.
There are two […]
The first public event of INDIMO titled “What do users want? A reality check on needs, capabilities, and constraints towards inclusive digital mobility services” will take place online on 11th March 2021, from 10.00 to 11.30 CET. It will shed light on the results collected in the first year of the project, focusing on the investigation of preferences, perceived barriers, and needs of vulnerable […]
The European Passengers’ Federation looks back on an eventful year with challenges like never before seen. The global COVID-19 pandemic has presented us with a new set of tasks and our team rose to the occasion, working for passenger rights even through difficult times.
The consequences of the pandemic were massive in every aspect of life and the transport sector was […]
The January edition of “Der Fahrgast” included an interview with EPF management board member Arriën Kruyt. The original article in German can be consulted here. Since the spring of 2020, the Corona pandemic has led to a drastic decline in the use of public transport. Nonetheless, in European policy and in many regions there are plans to promote the use of public transport. […]
After careful consideration, we have decided to cancel the EPF conference 2021 in Strasbourg. The situation in the current pandemic shows too many risks for a successful event. It is not possible to predict whether and how we will be able to travel to Strasbourg in June from the different countrie.
We are currently checking whether we can hold an […]
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