Better protection for passengers and their rights

By |April 27th, 2023|

The ‘Better protection for passengers and their rights’ initiative aims to consolidate and simplify the passenger rights regulatory framework and to enhance its crisis resilience, ensuring a better application and enforcement and addressing a number of ‘horizontal issues’ currently not covered for all transport modes, such as rules on the role of intermediaries and adequate insolvency protection.
Key takeways for […]

London Travelwatch publishes study on digital exclusion

By |April 27th, 2023|

Digitalisation has quickly become integrated into how we perform daily tasks: from planning a journey to buying a ticket for transport. While such technologies aim to benefit transport users, the truth is that new barriers arise for people who cannot access or use these technologies.

As such, EPF member London TravelWatch sought to investigate who is digitally excluded and disadvantaged […]

EPF welcomes a new board member

By |April 27th, 2023|

EPF’s Annual General Meeting on 22 April brought new changes to the Management Board. Jorge Morera will fill the position previously held by Emil Frodlund, who represented EPF’s Swedish member Resenärerna.

We would like to thank Emil for his contributions to the EPF management board and for his dedication to defending passengers’ interests. Though Emil is no longer part of […]

EPF’s annual report published

By |April 22nd, 2023|

At its Annual General Meeting in Düsseldorf on 22.04.23, EPF adopted its 2022 annual report. The full report is available here and gives an overview of another year full of activities – centered around three core fields of action:

POLICY WORK: EPF acts as a unique platform for representing passengers’ interests in policy formulation at EU level, working constructively together […]

Webinar: Setting the scene for new Rail Passenger Rights

By |April 5th, 2023|

On 17. May, UITP – with the participation of EPF – will organise an online webinar ‘Setting the scene for new rail passenger rights’. A revised EU rail passenger rights regulation will be implemented from 07 June 2023. What new rights does this new Regulation bring? 

This training aims at explaining the major changes occurring as of 07 June 2023 for […]

Rail Passenger Rights – standard form for reimbursement and compensation requests

By |April 5th, 2023|

The European Commission is proposing an implementing Regulation that creates a standard form to make it easier for rail passengers to request reimbursement or compensation from railway companies when rail services are cancelled or delayed (more info here).

In principle, EPF supports the introduction of a uniform, standard form for reimbursement and compensation requests, to make it easier for passengers […]

Introducing our New Logo!

By |April 6th, 2023|

We are thrilled to announce the launch of our new logo for our organisation. As some of you have already seen, we unveiled our new logo at our 20th anniversary event, held on January 13th, at the European Parliament.

Our new logo is a reflection of our Evolution, Progress, and  Fruition over the past two decades. As an umbrella organisation […]