Bus Users UK marks 50 years as the passenger champion

By |January 30th, 2025|

2025 marks the 50th anniversary of Bus Users UK, the charity committed to improving access to transport.

Set up in 1975 by Dr Caroline Cahm MBE, the organisation was formalised in the 1980s during bus deregulation and known as the National Federation of Bus Users. Its complaints handling service was officially launched in 1985 with the backing of the Confederation […]

Fnaut Calls for Renfe to Comply with Consumer Mediation Obligations

By |January 27th, 2025|

The Fédération Nationale des Associations d’Usagers des Transports (Fnaut), a member organisation of EPF, has formally called on Renfe Viajeros to comply with European and French regulations requiring the provision of a consumer mediation system.
According to the Directive 2013/11/EU on consumer dispute resolution and Article L.612-1 of the French Consumer Code, all consumers must have access to a mediation […]

Registration Now Open: EPF 22nd Annual Conference

By |January 22nd, 2025|

We are excited to announce that registration for the EPF 22nd Annual Conference is now open!

The conference will take place on 13 and 14 June 2025 at the Steam Museum in Swindon, UK.
Preliminary Programme
Our preliminary programme is now available, offering a blend of insights, discussions, and collaborative opportunities across four key themes:

✅ Back to state-operated public transport? – from […]

Join the EPF Management Board

By |January 21st, 2025|

Are you passionate about passenger rights, sustainable mobility, and the future of European transport? EPF is seeking a Management Board Member to join our leadership team and make an impact on the passenger experience across Europe.
Why join our Management Board?
This is a unique opportunity to:

Influence transport policy and passenger advocacy at a European level;
Collaborate with leading voices in […]

Focus Highlights Solutions to Transport Poverty in Central and Eastern Europe

By |January 20th, 2025|

Focus (Association for Sustainable Development), a member of EPF based in Slovenia, recently carried out a study, ‘Good Practices to Address Transport Poverty in Central and Eastern Europe’, which highlights challenges faced by people and offers practical solutions to help improve mobility, particularly in areas with poor public transport systems.

Transport poverty, as defined in the European Social Climate Fund […]

Understanding Passenger Views on Train Performance

By |January 16th, 2025|

Transport Focus, one of EPF’s British members, recently commissioned research in order to gain a better understanding of the way that railway performance measures can best reflect passengers’ priorities. The research will help inform forthcoming decisions relating to a reset of the official passenger train performance measures.

The research was designed to explore passengers’ views and aspirations about train performance […]