About Delphine Grandsart

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So far Delphine Grandsart has created 78 entries.

CIPTEC evaluation questionnaire

Would you like to co-design with us the future of the Public Transport sector and improve the quality of life in cities?

Please contribute 10 minutes from your valuable time in filling out the following evaluation questionnaire, regarding promising and innovative ideas, concepts and services that could improve the travel experience by Public Transport in European Cities.

This survey is a […]

Mobility4EU stakeholder survey

The Mobility4EU project funded by the European Commission aims to develop a vision and action plan for mobility and transport in Europe in 2030. It is our priority to involve a wide range of stakeholders in this process.

As the first part of this consultation process we identified the objectives of the various stakeholders in transport, logistics and mobility that they want […]

Multimodal passenger rights: EPF position

EPF welcomes the initiative of the European Commission to address the improvement of multimodal passenger rights. Extending the legislation on passenger rights to multimodal journeys is of key relevance to passengers as most journeys are effectively multi-modal.

From a user’s point of view there is a need to understand journeys as a door to door trip. This means any action has […]

EPF Conference 2017: Report, video and more

Close to 100 participants from 20 public transport users’ organisations all over Europa attended the 2017 Annual Conference of the European Passengers’ Federation in Rotterdam on 17-18th March. Guests from the professional sector also took part, users of all public transport modes discussed current issues and learned from each other’s experiences.

On the first conference day, we focused on lobbying […]

EU public consultation on multimodal passenger rights

The European Commission started on 23.02.17 a public consultation on “multi-modal passenger rights”, which will stay online up to 25.05.2017.

Please participate in this public consultation. Please also ask for a PDF version of your consultation questionnaire at the end of the consultation and send this PDF then to the EPF secretariat (secretariat@epf.eu) so that EPF can collect information to […]

EPF has its 23rd Bulletin out….

Welcome to the 23rd issue of our bulletin which shows you the work and interests of the European Passengers’ Federation and its member associations in 21 countries on behalf of customers in all modes of public transport. To download the document, please click here “EPF Bulletin #23″.

Update on air passenger rights

The European Commission has published new information explaining to all travellers the role of claim agencies (business offering to claim compensation for disrupted travel on behalf of the passenger) for air passenger rights. Passengers should always try first to contact the airline before considering any other action. In addition, National Enforcement Bodies, which are public authorities responsible for the […]

Year report SÖP

The german alternative dispute regulation organization söp (Schlichtungsstelle Öffentlicher Fernverkehr e.V.) just published its 7th report, the report for 2016.

Founded 2009, this organization has now more then 300 members.

If a passenger did have a problem on his travel and if his complaint is not handled (from his point) in a satisfactory way by the transport organization, he/she can send […]

4th Railway Package: A missed opportunity (position paper)

Initiated by the European Parliament in 2009, voted in 2016, the 4th Railway Package is the culmination of a process which started in 1992 with a triple objective: better quality for railway services, better value for public money invested in the system and better efficiency of the rail sector.

Share your idea!

EPF is currently involved in the European Horizon 2020 Research and innovation project ‘CIPTEC’ (‘Collective Innovation for Public Transport in European Cities’).

One of the main aims of this project is to use collective intelligence to gather new ideas that will promote innovation in public transport. That is why we’ve created a crowdsource platform where people can share their ideas […]