EPF, together with CER, CIT and the European Disabilitiy Forum EDF signed a joint letter to support the implementation on Alternative Dispute Resolution (ADR) based on directive 2013/11/EU.
EPF, EDF, CER and CIT consider that an implementation of this Directive taking into account the above-mentioned criteria has the potential to increase the effectiveness of ADR schemes for both passengers and railways and therefore to take a further step in favour of the consumer. It also has the potential to improve the service of traders and indeed consumer trust in their service, if consumers have easy access to complaint procedures and a simple resolution of disputes.
The letter has been sent to the 28 Permanent Representations in Brussels.
Read the full letter here.