The IMPACTS project (Inclusive Mobility: Public and Collaborative Trusted Spaces), a one-year project supported by EIT Urban Mobility, envisioned a human-centric public transport where passengers feel safe, support fellow travellers, and contribute feedback to improve services.

IMPACTS developed a socio-technical tool that connects (i) passengers of mobility services in proximity off- and online and (ii) allows users to report issues in the urban environment to the respective mobility provider. The outcome of this project is the WizGo app. To go deeper into the project’s innovations, and to understand how such a tool can support policymakers and transport providers, EPF organised a short series of 5 interviews in December 2023.

Some key findings

In general, participants recognised the diverse benefits of an application like WizGo, which aims to increase feelings of safety and security within public transport. By bringing together passengers and encouraging social connections, such a tool can create a feeling of community and thus support cities’ social cohesion objectives. On the other hand, feedback mechanisms related to passengers’ feelings of safety and security can give public transport providers helpful insights and direction. However, the success of WizGo hinges on defining clear unique selling points, building trust, and communicating tangible benefits to both citizens and stakeholders.

Moving forward, these findings will guide the efforts to refine and optimize WizGo, ensuring it becomes a user-centric, trustworthy, and effective tool for enhancing public safety and promoting inclusive mobility. We thank all interview participants for their valuable insights!

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