At the annual POLIS conference in Brussels (27-28. November 2019), EPF presented its views on how to involve end-users in the creation of inclusive mobility services. The HiReach project was highlighted as a good example.
User-centered design is vital for developing customized mobility solutions with enhanced chances for success. Although engaging end-users and stakeholders is, in general, very rewarding, it can be challenging. E.g. it can be time-consuming, the created ideas aren’t always feasible and it can be difficult to reconcile the expectations of all stakeholders. On the other hand end-users (including vulnerable groups) can offer valuable insights for developing services and products in line with their actual needs so that a competitive advantage is generated.