EPF conference 2018

16th Conference of the European Passengers’ Federation “Explore and enjoy Europe by Public Transport” June, 8th-10th June 2018, Aachen (Germany)

Rail passengers’ priorities for improvement

The independent watchdog Transport Focus has asked more than 12,800 people to rank things that would most improve their journey experience.

Recast of Rail passenger rights: EPF statement

EPF has issued a statement as a reaction to the proposed Recast of Regulation (EC) 1371/2007 on rail passengers’ rights and obligations.

CIPTEC booklet

CIPTEC aims to bring a new thinking and innovative solutions (service concepts and business models) for public transport, in order to create a favourable environment for public transport growth.

EPF is a partner within the CIPTEC consortium. The project is approaching its final stage. A booklet summarising the results so far is now available on the CIPTEC website.

Accessibility Guide

UITP, IRU and EDF (the European Disability Forum) have jointly published an Accessibility Guide in order to improve public transport services through awareness of staff about persons with disabilities and persons with reduced mobility. EPF welcomes this initiative and encourages its members to implement it.

The Accessibility Guide can be downloaded here.

Infographic: Flight delayed?

Friendly Flying has recently prepared an English version of an infographic for the passengers regarding the 261/04 regulation. It summarises air passenger rights in case of a delayed flight.

NEB reporting bus & coach passenger rights

Following the regulation for passenger rights in long distance coaches the national enforcement bodies are obliged to publish their reports and to transmit them to the European Commission. The Commission will not publish the reports, but has given EPF the green light to do this.

Until now, six reports are available:


Airline consolidation limits competition and reduces consumer choice

A research report released last week by ETTSA confirms that airline consolidation limits competition and reduces consumer choice. Mergers, acquisitions, joint ventures and code-share agreements have led to reduced competition, fewer choices and higher prices for consumers.

The report has been supported by the European Federation of Travel Agents’ and Tour Operators’ Associations (ECTAA), the European Passengers’ Federation (EPF), the […]

EPF nominates the passenger for the European Railway Award

The European Railway Award was initiated in 2007 and is jointly organised by the CER and UNIFE.  This year, EPF has nominated ‘the passenger’ for the European Railway Award.

To fulfill the aims of the EU 2011 Transport White Paper, a modal shift is needed towards more environmentally friendly transport modes. In order to encourage and convince more people to use public transport, the passenger […]

Recast of EU rail passenger rights

The European Commission would like to revise the rights of passengers in railway transport (Regulation 1371/2007). To this end, it has published several documents together with proposed amendments and possible implications. The proposal for the recast is probably the most interesting. It contains some statements from different interest groups on request for change, and from page 14 onwards a […]