The EU Package Travel Directive, in force since July 2018, aims to protect travellers that have booked combinations of at least two types of travel services (transport, accommodation, car rental or other services, for example guided tours) – either as ready-made ‘packages’ or as ‘linked travel arrangements’ (a flowchart helps to distinguish between these two) by offering the following guarantees:
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Travel and rail industry partner with civil society calling on policy makers to shift to rail
European actors of the rail and travel sector – including civil society and passenger associations – call on European Institutions and Member states to take bold actions now to achieve a climate-friendly transport system by 2030. Their call was presented at the Connecting Europe […]
On the 2nd of December, Back-on-track Belgium organized a Night train lunch webinar to replace the in-person Conference that has been postponed until March next year, due to the strengthening of COVID-19 measures. Our board member, Emil Frodlund, participated in the discussion, bringing the passengers’ needs into the debate.
Emil stressed the difficulties caused to passengers by the unfair competition […]
The reputation of international train tickets is not as positive as it should be. International train tickets are considered expensive and difficult to book. However, booking these trains can be cheaper if the passengers can full access to the information regarding their purchase.
Arriën Kruyt, Member of the board of European Passengers Federation, gives us examples of how passengers are […]
Clean collective mobility must be a priority for towns and cities if Europe is to achieve its climate targets and improve quality of urban life. Tackling the environmental challenges, achieving renewed economic growth, and enhancing health and wellbeing must be linked with ensuring important societal objectives of affordable and accessible mobility. To realise these important goals affordable and attractive […]
Have you ever tried to buy a single train ticket to travel across different European countries? Most people have not. And even if they did, they would have realised that it’s much easier to book a flight between two European capital cities than the same trip with a train. It’s a pity, when you know that 8 billion passengers […]
Regulation (EC) N° 80/2009 on a Code of Conduct for Computerised Reservation Systems (CRS CoC) is currently being reviewed. The past months, EPF has been participating in the impact assessment study and accompanying public consultation. For EPF, this Regulation is important because it intends to safeguard consumer access to neutral and unbiased information about available travel options and prices.
As […]
On 19. May, EPF and UITP jointly organised a webinar on Rail Passenger Rights. The webinar was attended by some 130 participants and provided concrete information on the state of the art of rail passengers’ rights in Member States of the European Union. One of the main conclusions was that domestic legislation in many cases is already surpassing the […]
In the frame of the European Year of Rail, UITP and the European Passengers’ Federation (EPF) are organising a digital workshop on ‘Rail passenger rights for all: EU legislation and beyond’ on 19 May from 9.30 to 12.00 (CET).
Regional and local rail operators and authorities are very engaged in offering attractive services to their passengers and in ensuring the […]
On January 25. 2021, the European Council of Ministers adopted the revised Regulation on rail passengers’ rights. EPF welcomes the efforts put in this new regulation and, in particular, the strengthening of passengers’ rights in certain areas. Rail companies are now encouraged to increase their offer in through tickets, which will be mandatory if connecting trains are run by […]