European Passengers' Federation

Multimodal Digital Mobility Services – Ambition needed to increase consumer choice and ease sustainable travel

By Delphine Grandsart|February 28th, 2023|

Today, the European Commission’s Directorate General for Transport and Mobility (DG MOVE) presented its vision for a crucial upcoming piece of legislation – the Regulation on Multimodal Digital Mobility Services (MDMS).

EPF, together with other organisations representing diverse interests from across the mobility sector (consumers, business travelers, rail new entrants, travel intermediaries) strongly support this initiative: “We fully share the […]

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Better protection for passengers and their rights

By Delphine Grandsart|November 30th, 2022|

The European Commission is currently reviewing the passenger rights regulatory framework, including to ensure its resilience to extensive travel disruptions, and including options for multimodal tickets.

In EPF’s perspective, the ‘Better protection for passengers and their rights’ initiative needs to address a number of important issues: how to better protect passengers in a multimodal context; harmonizing and enforcing existing rules; […]

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Package Travel Directive: What needs to change?

By Delphine Grandsart|November 25th, 2022|

The EU Package Travel Directive, in force since July 2018, aims to protect travellers that have booked combinations of at least two types of travel services (transport, accommodation, car rental or other services, for example guided tours) – either as ready-made ‘packages’ or as ‘linked travel arrangements’ (a flowchart helps to distinguish between these two) by offering the following guarantees:

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European Rail Manifesto

By Sandra Lima|June 30th, 2022|

Travel and rail industry partner with civil society calling on policy makers to shift to rail
European actors of the rail and travel sector – including civil society and passenger associations – call on European Institutions and Member states to take bold actions now to achieve a climate-friendly transport system by 2030. Their call was presented at the Connecting Europe […]

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Night trains, new trends: building a passenger-centric service

By Sandra Lima|December 6th, 2021|

On the 2nd of December, Back-on-track Belgium organized a Night train lunch webinar to replace the in-person Conference that has been postponed until March next year, due to the strengthening of COVID-19 measures. Our board member, Emil Frodlund, participated in the discussion, bringing the passengers’ needs into the debate.

Emil stressed the difficulties caused to passengers by the unfair competition […]

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EPF’s Statement on international train tickets

By Sandra Lima|October 7th, 2021|

The reputation of international train tickets is not as positive as it should be. International train tickets are considered expensive and difficult to book. However, booking these trains can be cheaper if the passengers can full access to the information regarding their purchase.

Arriën Kruyt, Member of the board of European Passengers Federation, gives us examples of how passengers are […]

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Joint Stakeholder statement on the EU’s Urban Mobility Framework

By Sandra Lima|September 27th, 2021|

Clean collective mobility must be a priority for towns and cities if Europe is to achieve its climate targets and improve quality of urban life. Tackling the environmental challenges, achieving renewed economic growth, and enhancing health and wellbeing must be linked with ensuring important societal objectives of affordable and accessible mobility. To realise these important goals affordable and attractive […]

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EPF urges the EU to protect passengers’ rights

By Sandra Lima|October 7th, 2020|

The European Passengers Federation (EPF) has taken note of the Press release of the European Council on the provisional agreement of the proposed reform of the rail passengers rights. A press release is not always the most reliable source of information, but it is at the moment the only information we have.
From what we have read we have to […]

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EPF’s concerns regarding the trialogue on Rail Passengers’ Rights

By Sandra Lima|September 29th, 2020|

Ahead of the fourth trilogue on Rail Passengers’ Rights, the European Passengers’ Federation wrote to MEPs from the TRAN and IMCO committe expressing our worries on the status of the current discussions.

From the preparations in view of the fourth trilogue on 1 October 2020, we get the impression that the Council would like to achieve the following key points:

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EPF’s reaction to Rail Passenger Rights discussions

By Sandra Lima|June 25th, 2020|

On the 22nd of June, EPF addressed a letter to the European Parliament’s TRAN and IMCO committee expressing our concerns around the recast of Rail Passenger Rights.

From the preparations in view of the third trilogue on 23 June 2020, we got the impression that the Council would like to achieve the following key points:

Introduction of force majeure in […]

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