EPF urges the EU to protect passengers’ rights

The European Passengers Federation (EPF) has taken note of the Press release of the European Council on the provisional agreement of the proposed reform of the rail passengers rights. A press release is not always the most reliable source of information, but it is at the moment the only information we have.
From what we have read we have to […]

EPF’s concerns regarding the trialogue on Rail Passengers’ Rights

Ahead of the fourth trilogue on Rail Passengers’ Rights, the European Passengers’ Federation wrote to MEPs from the TRAN and IMCO committe expressing our worries on the status of the current discussions.

From the preparations in view of the fourth trilogue on 1 October 2020, we get the impression that the Council would like to achieve the following key points:

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EPF’s reaction to Rail Passenger Rights discussions

On the 22nd of June, EPF addressed a letter to the European Parliament’s TRAN and IMCO committee expressing our concerns around the recast of Rail Passenger Rights.

From the preparations in view of the third trilogue on 23 June 2020, we got the impression that the Council would like to achieve the following key points:

Introduction of force majeure in […]

Recast of Rail passenger rights: EPF statement

EPF has issued a statement as a reaction to the proposed Recast of Regulation (EC) 1371/2007 on rail passengers’ rights and obligations.

NEB reporting bus & coach passenger rights

Following the regulation for passenger rights in long distance coaches the national enforcement bodies are obliged to publish their reports and to transmit them to the European Commission. The Commission will not publish the reports, but has given EPF the green light to do this.

Until now, six reports are available:

Hungary
Czech
Germany
UK
Austria
Finland.

Recast of EU rail passenger rights

The European Commission would like to revise the rights of passengers in railway transport (Regulation 1371/2007). To this end, it has published several documents together with proposed amendments and possible implications. The proposal for the recast is probably the most interesting. It contains some statements from different interest groups on request for change, and from page 14 onwards a […]

EU public consultation on multimodal passenger rights

The European Commission started on 23.02.17 a public consultation on “multi-modal passenger rights”, which will stay online up to 25.05.2017.

Please participate in this public consultation. Please also ask for a PDF version of your consultation questionnaire at the end of the consultation and send this PDF then to the EPF secretariat (secretariat@epf.eu) so that EPF can collect information to […]

Update on air passenger rights

The European Commission has published new information explaining to all travellers the role of claim agencies (business offering to claim compensation for disrupted travel on behalf of the passenger) for air passenger rights. Passengers should always try first to contact the airline before considering any other action. In addition, National Enforcement Bodies, which are public authorities responsible for the […]

Multimodal passenger rights

On December 22nd 2016, the European Commission published a first political analysis of activities which might be needed to implement ‘multimodal passenger rights’. The document can be found here. EPF will study this in detail to be able to comment on this.

New interactive content on Air Passenger rights

The new interactive content on air passenger rights is now online. This new content takes into account the interpretative guidelines on air passenger rights adopted in June 2016 and the new format will allow passengers to find the information they need more easily in case of a travel disruption.