The European Commission launches Re-open EU

Last month, the European Commission launched ‘Re-open EU’, a web platform to support a safe relaunch of travelling and tourism across Europe.

The platform provides real-time information on borders and available means of transport and tourism services in Member States. It also includes practical information provided by Member States on travel restrictions, public health and safety measures such as on physical […]

EPF calls for harmonization of health safety measures in Public Transport and clear information for cross-border travelers

The European Passengers’ Federation (EPF) calls for a harmonization of health safety measures imposed in Public Transport within each European country and clear information for cross-border travelers.

As governments across Europe lift the travel restriction measures taken this spring to control the spread of COVID-19, public transport (PT) is slowly returning to normality and regaining its passengers. However, the “new normality” […]

Aviation recovery note EPF

The Covid-19 pandemic has hit the entire transport sector hard. EPF was invited to a Round Table organised jointly by DG MOVE and DG COMP, to discuss with all relevant stakeholders the way forward towards a sustainable recovery strategy for the sector.

EPF has stressed the following points:

Firstly, in the short term, protection in case of airline insolvency is […]

EPF’s update on the current health safety measures in Public Transport

As governments across Europe lift the travel restriction measures taken this spring to control the spread of COVID-19, public transport (PT) is slowly returning to normality and regaining its passengers.

However, the “new normality” is very different from the reality we once knew and changes in health safety measures happen sometimes on a weekly basis. These safety rules can also […]

Public transport and COVID-19

On June 4., EPF delivered a presentation at the POLIS webinar on “Public transport and COVID-19: Getting the offer right… and safe!”.

The Covid-19 lockdown has reduced transport demand and has had a huge impact on modal choice: more people started to walk and cycle, but public transport and shared modes were used much less. Now, when transport demand will […]

Public transport recovery guidelines

This is a defining moment for the future of urban mobility. As Europe prepares its exit strategy for COVID19, EPF is calling for stronger support for sustainable urban mobility alongside 11 other organisations, among which POLIS, the European Cyclists’ Federation, EMTA, UITP and others. Click here to read the joint letter sent on May 4. 

Sustainable and safe urban mobility – public […]

Cash refunds for cancelled trips – update

On May 13., the European Commission presented a package of guidelines and recommendations to help Member States gradually lift travel restrictions and allow tourism businesses to reopen, after months of lockdown, while respecting necessary health precautions.
EPF is pleased that the Commission has confirmed its position that cash refunds need to stay available to consumers. This is valid for all modes […]

Vouchers versus refund?

Should passengers accept vouchers instead of cash reimbursement?

The Coronavirus pandemic has led to travel restrictions all over the EU (and the world) and a surge of cancellations. Airlines and travel agencies are currently exerting strong pressure on passengers to accept credit vouchers instead of cash reimbursement as well as on governments to change the law in order to legalise […]

Impact of Coronavirus on passengers

Obviously, the coronavirus is having an important impact on passengers.

The European Commission has published a note answering the main questions that passengers may have:

I do not want to travel any more, can I rebook or get reimbursed?
I am not feeling healthy and I am not sure whether I should be travelling?
What happens if my carrier has […]