Public transport and COVID-19

By |June 29th, 2020|

On June 4., EPF delivered a presentation at the POLIS webinar on “Public transport and COVID-19: Getting the offer right… and safe!”.

The Covid-19 lockdown has reduced transport demand and has had a huge impact on modal choice: more people started to walk and cycle, but public transport and shared modes were used much less. Now, when transport demand will […]

Public transport recovery guidelines

By |May 14th, 2020|

This is a defining moment for the future of urban mobility. As Europe prepares its exit strategy for COVID19, EPF is calling for stronger support for sustainable urban mobility alongside 11 other organisations, among which POLIS, the European Cyclists’ Federation, EMTA, UITP and others. Click here to read the joint letter sent on May 4. 

Sustainable and safe urban mobility – public […]

Cash refunds for cancelled trips – update

By |May 13th, 2020|

On May 13., the European Commission presented a package of guidelines and recommendations to help Member States gradually lift travel restrictions and allow tourism businesses to reopen, after months of lockdown, while respecting necessary health precautions.
EPF is pleased that the Commission has confirmed its position that cash refunds need to stay available to consumers. This is valid for all modes […]

Vouchers versus refund?

By |April 30th, 2020|

Should passengers accept vouchers instead of cash reimbursement?

The Coronavirus pandemic has led to travel restrictions all over the EU (and the world) and a surge of cancellations. Airlines and travel agencies are currently exerting strong pressure on passengers to accept credit vouchers instead of cash reimbursement as well as on governments to change the law in order to legalise […]

Impact of Coronavirus on passengers

By |March 13th, 2020|

Obviously, the coronavirus is having an important impact on passengers.

The European Commission has published a note answering the main questions that passengers may have:

I do not want to travel any more, can I rebook or get reimbursed?
I am not feeling healthy and I am not sure whether I should be travelling?
What happens if my carrier has […]