So far a satisfactory issue for EPF After the vote of the European Parliament in plenary session on November 15 in Strasbourg, the issue of the Regulation 1371/2007 recast on Rail Passengers’ Rights is so far satisfying EPF, as amendments initiated or supported by our Federation have been adopted. Main points are: The excuse of…
Laura Fiumara (IT), a law student who has been working for EPF as an intern the last few months, provided us with an in-depth analysis of existing passenger rights. She wrote a paper comparing the same rights across various transport modes. Click here to download the full paper Click here to download the presentation
The European Passengers’ Federation is involved as a consortium partner in the UIA project TMaas (Traffic Management as a Service). Evelien Marlier, project manager for EPF, explains our role within TMaas: “When you are developing a new service like TMaaS, it is really important to know the different stakeholder groups and to define their needs.…
The European Court of Auditors is undertaking a survey to collect experiences of ordinary travellers, like you and me. The results of this survey will provide valuable input to the audit on passenger rights that the ECA is currently working on. As a result of this audit the European Court of Auditors can propose recommendations…
EPF has issued a statement as a reaction to the proposed Recast of Regulation (EC) 1371/2007 on rail passengers’ rights and obligations.
Following the regulation for passenger rights in long distance coaches the national enforcement bodies are obliged to publish their reports and to transmit them to the European Commission. The Commission will not publish the reports, but has given EPF the green light to do this. Until now, six reports are available: Hungary Czech Germany UK Austria Finland.
The European Commission would like to revise the rights of passengers in railway transport (Regulation 1371/2007). To this end, it has published several documents together with proposed amendments and possible implications. The proposal for the recast is probably the most interesting. It contains some statements from different interest groups on request for change, and from…
The European Commission started on 23.02.17 a public consultation on “multi-modal passenger rights”, which will stay online up to 25.05.2017. Please participate in this public consultation. Please also ask for a PDF version of your consultation questionnaire at the end of the consultation and send this PDF then to the EPF secretariat (secretariat@epf.eu) so that…
The European Commission has published new information explaining to all travellers the role of claim agencies (business offering to claim compensation for disrupted travel on behalf of the passenger) for air passenger rights. Passengers should always try first to contact the airline before considering any other action. In addition, National Enforcement Bodies, which are public…
On December 22nd 2016, the European Commission published a first political analysis of activities which might be needed to implement ‘multimodal passenger rights’. The document can be found here. EPF will study this in detail to be able to comment on this.
The new interactive content on air passenger rights is now online. This new content takes into account the interpretative guidelines on air passenger rights adopted in June 2016 and the new format will allow passengers to find the information they need more easily in case of a travel disruption.
At their recent General Meeting, the representatives of the European Passengers’ Federation (EPF) member associations discussed the Commission’s report to the European Parliament and European Council on the operation and the effects of Regulation 181/2011 concerning the rights of passengers in bus and coach transport. EPF members’ representatives came to the following conclusions: EUROSTAT presently…