As the public transport landscape continues to progress, EPF remains committed to ensuring that passengers’ needs and rights are strongly represented at the European level. Our 2025 Annual Report highlights EPF’s activities across key areas: policy advocacy, participation in EU-funded projects, and active engagement with our members. Policy Work: EPF acts as a unique platform…
On 27 January 2026, the UIC Passenger Department hosted a technical meeting with representatives from the European Passengers’ Federation (EPF) and the French National Federation of Transport Users Associations (FNAUT). The session covered a broad range of operational topics aimed at enhancing the passenger rail experience across Europe. Participants emphasized the role of digital tools…
EPF, together with other organisations defending passenger and consumer rights across Europe, has co-signed an open letter to MEPs, calling on them to reject the Council’s proposed revision of Regulation (EC) No 261/2004 on air passengers’ rights. The letter warns that the Council’s proposal would undo more than twenty years of progress in protecting consumers.…
EPF welcomes the inclusion of a strong transport component in the future EU tourism strategy. A well-functioning public transport system improves the travel experience, makes destinations more attractive and environmentally responsible, and benefits both visitors and residents. Hence, it is a cornerstone of sustainable tourism development. What passengers need Travellers expect public transport to be…
EPF has submitted its response to the European Commission’s call for evidence on the targeted revision of Regulation (EU) 2021/782. Our message is clear, passengers must be better protected when disruption occurs, especially on multi-operator journeys, and their rights must be enforceable, easy to access, and consistent across Europe. EPF priorities on passenger protection in…
With a view to the next political mandate of the European Parliament and of the European Commission, EPF has identified its priorities for Union action that will help unleash the potential of the public transport sector. ➡ Goal: A seamless European passenger transport system The appeal and utility of public transport is greatest when providing…
EPF would like your feedback on how the Agreement on Journey Continuation is explained on the websites of national railway undertakings. Thus, we are kindly asking for your assistance by participating in a short survey, which should take approximately 10-15 minutes and can be found here. Thanks for your help! The International Rail Transport Committee…
Connecting Europe Days 2024, Europe’s mobility flagship event, took place on 2-5 April at the SQUARE in Brussels, Belgium. EPF was invited as a speaker in Debate 9: Passenger Rights and TEN-T. The Connecting Europe Days conference brought together more than 3.200 participants from over 80 countries. Participants included Ministers, politicians, financial institutions, industry representatives, transport stakeholders and…
On 29. November 2023, the European Commission adopted a “Passenger Mobility Package”, a set of proposals designed to improve the experience of passengers and travellers by strengthening their rights, focusing on three aspects: Stronger passenger rights Protection of package travellers Data and digitalization / automation in the transport sector. In our feedback to the new…
Over the last decades, liberalization has led to cheaper, safer, and more comprehensive air connections throughout the EU. This was driven in large parts by vigorous competition between airlines, engaging in a constant effort to outcompete their peers by developing and improving their services. Now, the European air travel industry stands at a crossroads. Large…
Representatives of EPF members from Belgium, the Netherlands, UK and France – countries served by Eurostar – met with Gareth Williams, Eurostar’s General Secretary & Chief Strategic Partnerships Officer, and several of his colleagues mid-January for an annual meeting. EPF and Eurostar exchanged on various topics, such as investments in new hubs and infrastructure, as…
On 4. December, EPF was invited to participate as a speaker in a parliamentary hearing on the performance of the Package Travel Directive and consumer protection, organised by the IMCO committee (Internal Market and Consumer Protection Committee). The video of the hearing, as well as the presentations of the speakers, can be found on the…