European Passengers' Federation

EPF Co-Signs Open Letter Urging MEPs to Defend Europe’s Gold-Standard Air Passenger Rights

By Wandi|October 16th, 2025|

EPF, together with other organisations defending passenger and consumer rights across Europe, has co-signed an open letter to MEPs, calling on them to reject the Council’s proposed revision of Regulation (EC) No 261/2004 on air passengers’ rights.
The letter warns that the Council’s proposal would undo more than twenty years of progress in protecting consumers. It introduces confusing and contradictory […]

0

EPF’s response on the EU Sustainable Tourism Strategy

By Wandi|September 29th, 2025|

EPF welcomes the inclusion of a strong transport component in the future EU tourism strategy. A well-functioning public transport system improves the travel experience, makes destinations more attractive and environmentally responsible, and benefits both visitors and residents. Hence, it is a cornerstone of sustainable tourism development.
What passengers need
Travellers expect public transport to be safe, affordable, dependable, accessible, sustainable […]

0

EPF’s response to the targeted revision of the Rail Passengers’ Rights Regulation

By Wandi|September 29th, 2025|

EPF has submitted its response to the European Commission’s call for evidence on the targeted revision of Regulation (EU) 2021/782. Our message is clear, passengers must be better protected when disruption occurs, especially on multi-operator journeys, and their rights must be enforceable, easy to access, and consistent across Europe.
EPF priorities on passenger protection in the event of disruption
To restore […]

0

EPF priorities for EU action

By Delphine Grandsart|May 31st, 2024|

With a view to the next political mandate of the European Parliament and of the European Commission, EPF has identified its priorities for Union action that will help unleash the potential of the public transport sector.

➡ Goal: A seamless European passenger transport system

The appeal and utility of public transport is greatest when providing access to a network of networks […]

0

Agreement on Journey Continuation: What to do if you miss your connection on an international journey

By Delphine Grandsart|May 2nd, 2024|

EPF would like your feedback on how the Agreement on Journey Continuation is explained on the websites of national railway undertakings. Thus, we are kindly asking for your assistance by participating in a short survey, which should take approximately 10-15 minutes and can be found here. Thanks for your help!

The International Rail Transport Committee (CIT) is an association of over […]

0

EPF at Connecting Europe Days: Passengers Rights and TEN-T

By Delphine Grandsart|April 25th, 2024|

Connecting Europe Days 2024, Europe’s mobility flagship event, took place on 2-5 April at the SQUARE in Brussels, Belgium. EPF was invited as a speaker in Debate 9: Passenger Rights and TEN-T.

The Connecting Europe Days conference brought together more than 3.200 participants from over 80 countries. Participants included Ministers, politicians, financial institutions, industry representatives, transport stakeholders and the European Commission and related […]

0

Passenger Mobility Package – EPF feedback

By Delphine Grandsart|March 18th, 2024|

On 29. November 2023, the European Commission adopted a “Passenger Mobility Package”, a set of proposals designed to improve the experience of passengers and travellers by strengthening their rights, focusing on three aspects:

Stronger passenger rights
Protection of package travellers
Data and digitalization / automation in the transport sector.

In our feedback to the new proposals under point 1 – […]

0

European passengers deserve a competitive European airline market

By Delphine Grandsart|January 31st, 2024|

Over the last decades, liberalization has led to cheaper, safer, and more comprehensive air connections throughout the EU. This was driven in large parts by vigorous competition between airlines, engaging in a constant effort to outcompete their peers by developing and improving their services.

Now, the European air travel industry stands at a crossroads. Large and increasingly dominant airline groups […]

0

Eurostar high-level meeting with EPF – Better disruption management needed

By Delphine Grandsart|January 25th, 2024|

Representatives of EPF members from Belgium, the Netherlands, UK and France – countries served by Eurostar – met with Gareth Williams, Eurostar’s General Secretary & Chief Strategic Partnerships Officer, and several of his colleagues mid-January for an annual meeting. EPF and Eurostar exchanged on various topics, such as investments in new hubs and infrastructure, as well as through ticketing and […]

0

Permalink Gallery
Revision of the Package Travel Directive – what’s changed?

Revision of the Package Travel Directive – what’s changed?

By Delphine Grandsart|December 12th, 2023|

On 4. December, EPF was invited to participate as a speaker in a parliamentary hearing on the performance of the Package Travel Directive and consumer protection, organised by the IMCO committee (Internal Market and Consumer Protection Committee). The video of the hearing, as well as the presentations of the speakers, can be found on the IMCO website.

Last year, EPF […]

0