Infographic: Flight delayed?

Friendly Flying has recently prepared an English version of an infographic for the passengers regarding the 261/04 regulation. It summarises air passenger rights in case of a delayed flight.

Airline consolidation limits competition and reduces consumer choice

A research report released last week by ETTSA confirms that airline consolidation limits competition and reduces consumer choice. Mergers, acquisitions, joint ventures and code-share agreements have led to reduced competition, fewer choices and higher prices for consumers.

The report has been supported by the European Federation of Travel Agents’ and Tour Operators’ Associations (ECTAA), the European Passengers’ Federation (EPF), the […]

NEB reporting bus & coach passenger rights

Following the regulation for passenger rights in long distance coaches the national enforcement bodies are obliged to publish their reports and to transmit them to the European Commission. The Commission will not publish the reports, but has given EPF the green light to do this.

Until now, six reports are available:

Hungary
Czech
Germany
UK
Austria
Finland.

EPF nominates the passenger for the European Railway Award

The European Railway Award was initiated in 2007 and is jointly organised by the CER and UNIFE.  This year, EPF has nominated ‘the passenger’ for the European Railway Award.

To fulfill the aims of the EU 2011 Transport White Paper, a modal shift is needed towards more environmentally friendly transport modes. In order to encourage and convince more people to use public transport, the passenger […]

10 minute frequency Copenhagen-Malmö resumed

On the 4th September, the regular 10 minutes frequency of the trains across the Öresund bridge between Copenhagen and Malmö will be resumed. Successively the problems for the travelling public have been diminished. The obligatory change of trains at Copenhagen Kastrup airport station during more than a year was abolished a few months ago. Still the trains are slower […]

PRM working group report

Kurt Hultgren, on behalf of the EPF management Board, has written a report about the PRM working group in ERA. We are not really satisfied with the work of ERA in this working group. The idea is to implement the rules of accessibility, but the work has not been successful. The report can be downloaded here.

EPF response to public consultation ITS Directive

The Intelligent Transport Systems (ITS) Directive (Directive 2010/40/EU) provides the legal framework in support of the coordinated and coherent deployment and use of Intelligent Transport Systems (ITS) within the Union, in particular across borders. The Commission is currently carrying out an evaluation of the Directive to assess to which extent the ITS Directive contributed to the faster and more coordinated deployment […]

Evaluation of the Intelligent Transport Systems (ITS) Directive

The Intelligent Transport Systems (ITS) Directive (Directive 2010/40/EU) provides the legal framework in support of the coordinated and coherent deployment and use of Intelligent Transport Systems (ITS) within the Union, in particular across borders. The Commission is currently carrying out an evaluation of the Directive to assess to which extent the ITS Directive contributed to the faster and more […]

Revision of Regulation 1371/2007

EPF looks forward with interest to the Commission’s proposal for the revision of Regulation 1371/2007 on rail passenger rights. We therefore sent a letter to Ms Bulc, Commissioner for Transport, and Mr Hololei, Director-General of DG Move, stressing that we find it very important that the right to assistance and compensation for delay should be based on the complete journey […]

Open letter to European Commissioner for Transport regarding air ticket surcharges

As representatives of independent distributors and consumers of airline services, ETTSA, EPF, Friendly Flying, Guild of Travel Management Companies, VDR and VIR, wrote a joint letter to Commissioner Bulc, to express our grave concern with the growing threat to transparency, competition and consumer choice in the airline market, and to ask for support to defend the values of an open […]