Cash refunds for cancelled trips – update

On May 13., the European Commission presented a package of guidelines and recommendations to help Member States gradually lift travel restrictions and allow tourism businesses to reopen, after months of lockdown, while respecting necessary health precautions.
EPF is pleased that the Commission has confirmed its position that cash refunds need to stay available to consumers. This is valid for all modes […]

Vouchers versus refund?

Should passengers accept vouchers instead of cash reimbursement?

The Coronavirus pandemic has led to travel restrictions all over the EU (and the world) and a surge of cancellations. Airlines and travel agencies are currently exerting strong pressure on passengers to accept credit vouchers instead of cash reimbursement as well as on governments to change the law in order to legalise […]

Impact of Coronavirus on passengers

Obviously, the coronavirus is having an important impact on passengers.

The European Commission has published a note answering the main questions that passengers may have:

I do not want to travel any more, can I rebook or get reimbursed?
I am not feeling healthy and I am not sure whether I should be travelling?
What happens if my carrier has […]