Monitoring of air passenger rights

EPF, as the consumer organization, has been monitoring certain problems that appear in the sector of air travel. Airline passengers face various situations, where they need more comprehensive information, assistance and support from organisations like ours.

EPF has been monitoring the following issues:

1. European Regulation 261/04 – about air passengers rights, its execution and enforcement
2. Information for the passengers about […]

Infographic: Flight delayed?

Friendly Flying has recently prepared an English version of an infographic for the passengers regarding the 261/04 regulation. It summarises air passenger rights in case of a delayed flight.

Airline consolidation limits competition and reduces consumer choice

A research report released last week by ETTSA confirms that airline consolidation limits competition and reduces consumer choice. Mergers, acquisitions, joint ventures and code-share agreements have led to reduced competition, fewer choices and higher prices for consumers.

The report has been supported by the European Federation of Travel Agents’ and Tour Operators’ Associations (ECTAA), the European Passengers’ Federation (EPF), the […]

Open letter to European Commissioner for Transport regarding air ticket surcharges

As representatives of independent distributors and consumers of airline services, ETTSA, EPF, Friendly Flying, Guild of Travel Management Companies, VDR and VIR,¬†wrote a joint letter to Commissioner Bulc, to express our grave concern with the growing threat to transparency, competition and consumer choice in the airline market, and to ask for support to defend the values of an open […]

Update on air passenger rights

The European Commission has published new information explaining to all travellers the role of claim agencies (business offering to claim compensation for disrupted travel on behalf of the passenger) for air passenger rights. Passengers should always try first to contact the airline before considering any other action. In addition, National Enforcement Bodies, which are public authorities responsible for the […]

New interactive content on Air Passenger rights

The new interactive content on air passenger rights is now online. This new content takes into account the interpretative guidelines on air passenger rights adopted in June 2016 and the new format will allow passengers to find the information they need more easily in case of a travel disruption.

Presentation on Air Passengers Rights

EPF secretary Josef Schneider took the floor on the 9th Munich Liability Seminar, held by the European Air Law Association (EALA), to promote equal Passengers Rights in all modes of transport. Passengers Rights need to be consistent, publicised, monitored, reported and enforced. See the full presentation here.