EU public consultation on multimodal passenger rights

The European Commission started on 23.02.17 a public consultation on “multi-modal passenger rights”, which will stay online up to 25.05.2017.

Please participate in this public consultation. Please also ask for a PDF version of your consultation questionnaire at the end of the consultation and send this PDF then to the EPF secretariat (secretariat@epf.eu) so that EPF can collect information to […]

EPF has its 23rd Bulletin out….

Welcome to the 23rd issue of our bulletin which shows you the work and interests of the European Passengers’ Federation and its member associations in 21 countries on behalf of customers in all modes of public transport. To download the document, please click here “EPF Bulletin #23″.

Update on air passenger rights

The European Commission has published new information explaining to all travellers the role of claim agencies (business offering to claim compensation for disrupted travel on behalf of the passenger) for air passenger rights. Passengers should always try first to contact the airline before considering any other action. In addition, National Enforcement Bodies, which are public authorities responsible for the […]

Year report SÖP

The german alternative dispute regulation organization söp (Schlichtungsstelle Öffentlicher Fernverkehr e.V.) just published its 7th report, the report for 2016.

Founded 2009, this organization has now more then 300 members.

If a passenger did have a problem on his travel and if his complaint is not handled (from his point) in a satisfactory way by the transport organization, he/she can send […]

Report on the final mile and the mile in the middle

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