The proposed revision of Regulation 261/2004 on Air Passenger Rights and Regulation 2027/97 on Air Carrier Liability in respect of the carriage of passengers and their baggage – on hold since 2015 – is back on the table and will soon be discussed at the European Council. The European Passengers’ Federation (EPF) wishes to seize…
With the review of the Air Services Regulation, (EC) 1008/2008, and of other acquis with a relevance to air travel, EPF has been focussed on the case for further safeguarding price transparency and improving competition for passengers. Chris Irwin represented EPF as the keynote speaker at a breakfast event in the European Parliament on the…
The European Commission is currently considering a revision of the “Air Services Regulation” (Regulation (EC) 1008/2008). The European Passengers’ Federation (EPF) welcomes the opportunity to share its views in connection with the price transparency provisions included in the Regulation. Here are the main points that we think the revision should address: Specific provisions are needed…
Dennis Fancett. European Passenger Group Member Amongst its other activities, Railfuture’s European Passenger Group, a sub-committee of the Passenger Services Group, compares how the rail industry works in the UK with what happens in Europe, with a view to seeing what we can learn from our European neighbours about how to improve services here in…
25 April 2018 : Innovation and Leadership in Aerospace ( ILA ) On 25 April, EPF was invited by the European Commission to speak and participate in a panel about Aviation Safety “Challenges and ways forward for a safe future” (ILA: Innovation and Leadership in Aerospace). We were asked to give our views on the…
EPF, as the consumer organization, has been monitoring certain problems that appear in the sector of air travel. Airline passengers face various situations, where they need more comprehensive information, assistance and support from organisations like ours. EPF has been monitoring the following issues: 1. European Regulation 261/04 – about air passengers rights, its execution and…
Friendly Flying has recently prepared an English version of an infographic for the passengers regarding the 261/04 regulation. It summarises air passenger rights in case of a delayed flight.
A research report released last week by ETTSA confirms that airline consolidation limits competition and reduces consumer choice. Mergers, acquisitions, joint ventures and code-share agreements have led to reduced competition, fewer choices and higher prices for consumers. The report has been supported by the European Federation of Travel Agents’ and Tour Operators’ Associations (ECTAA), the…
As representatives of independent distributors and consumers of airline services, ETTSA, EPF, Friendly Flying, Guild of Travel Management Companies, VDR and VIR, wrote a joint letter to Commissioner Bulc, to express our grave concern with the growing threat to transparency, competition and consumer choice in the airline market, and to ask for support to defend the…
The European Commission has published new information explaining to all travellers the role of claim agencies (business offering to claim compensation for disrupted travel on behalf of the passenger) for air passenger rights. Passengers should always try first to contact the airline before considering any other action. In addition, National Enforcement Bodies, which are public…
The new interactive content on air passenger rights is now online. This new content takes into account the interpretative guidelines on air passenger rights adopted in June 2016 and the new format will allow passengers to find the information they need more easily in case of a travel disruption.
The European Passengers’ Federation has been following with great interest the announcement of the Lufthansa Group to redirect its commercial strategy amongst others towards a clear cost differentiation between the booking channels which passengers and travel agents use. The Lufthansa Group will add a “Distribution Cost Charge” (DCC) of EUR 16 for every ticket issued…