Rail passengers’ priorities for improvement

The independent watchdog Transport Focus has asked more than 12,800 people to rank things that would most improve their journey experience.

Closing the night gap to Prague

Passengers demand feeder train to “Metropol” night train

After the timetable change in December the night train “Metropol” is going to be cancelled between Prague and Berlin and will only run between Prague and Budapest. No convenient feeder trains from Germany are provided.

Our member organisation Pro Bahn’s media release can be downloaded here.

 

 

CIPTEC booklet

CIPTEC aims to bring a new thinking and innovative solutions (service concepts and business models) for public transport, in order to create a favourable environment for public transport growth.

EPF is a partner within the CIPTEC consortium. The project is approaching its final stage. A booklet summarising the results so far is now available on the CIPTEC website.

Recast of Rail passenger rights: EPF statement

EPF has issued a statement as a reaction to the proposed Recast of Regulation (EC) 1371/2007 on rail passengers’ rights and obligations.

Accessibility Guide

UITP, IRU and EDF (the European Disability Forum) have jointly published an Accessibility Guide in order to improve public transport services through awareness of staff about persons with disabilities and persons with reduced mobility. EPF welcomes this initiative and encourages its members to implement it.

The Accessibility Guide can be downloaded here.

Infographic: Flight delayed?

Friendly Flying has recently prepared an English version of an infographic for the passengers regarding the 261/04 regulation. It summarises air passenger rights in case of a delayed flight.

NEB reporting bus & coach passenger rights

Following the regulation for passenger rights in long distance coaches the national enforcement bodies are obliged to publish their reports and to transmit them to the European Commission. The Commission will not publish the reports, but has given EPF the green light to do this.

Until now, six reports are available:

Hungary
Czech
Germany
UK
Austria
Finland.