Friendly Flying has issued a number of remarks to the draft of Interpretative Guidelines in the field of air passenger rights. The remarks are summarised below: Remark no 1 The passengers who submitted complaints to the carriers and where technical defects are the reason of cancellation/ long delay, passengers should be provided with full and…
EPF Admin
Welcome to the 19th issue of our bulletin which shows you the work and interests of the European Passengers’ Federation and its member associations in 20 countries on behalf of customers in all modes of public transport. To download the document, please click here.
The European Commission has launched a public consultation on Regulation (EC) 1371/2007 on rail passengers’ rights and obligations. The consultation period is from 09/02/2016 to 05/05/2016. Replies can be submitted as citizen or as organisation. All information can be found here.
EPF has submitted a written contribution about the application of Regulation (EU) No 181/2011 concerning the rights of passengers in bus and coach transport. Our contribution can be downloaded here. EPF_contribution_Bus and Coach passenger rigths
The 14th Conference and Annual General Meeting of the European Passengers’ Federation will take place 8-10 April 2016 in Berlin (Germany).
Welcome to the 18th issue of our bulletin which shows you the work and interests of the European Passengers’ Federation and its member associations in 20 countries on behalf of customers in all modes of public transport. To download the document, please click here.
On November 3rd, Josef Schneider participated in a workshop in Brussels on the ITS Directive Priority action ‘a’. The focus of the EPF presentation was on the provision of EU-wide multimodal travel information services. The presentation can be downloaded here.
ERFA has published an open letter to Council and European Parliament at the start of informal trilogues on the 4th Railway Package. The undersigned associations (Clecat, ERFA, EPF, Epttola, ESC and T&E) ask the European Parliament and the Council to support a growth and customer-orientated management of the rail infrastructure and full financial transparancy and…
Christopher Irwin made a presentation on the passengers’ perspective concerning security at the extraordinary LANDSEC meeting on Rail Passenger Security. The European Passengers’ Federation, an association of users’ organisations in 20 European countries, considers that proportionality is vital in reacting to the terrifying Thalys incident. Terrorist attacks on the rail system are almost as old…
Today the Community of European Railway and Infrastructure Companies (CER) and the European Passenger Federation (EPF) published a common statement on the mid-term review of the White Paper on Transport, calling on the European Commission to swiftly adopt concrete policies to encourage a modal shift to rail and public transport. CER and EPF also welcomed…
Welcome to the 17th issue of our bulletin which shows you the work and interests of the European Passengers’ Federation and its member associations in 20 countries on behalf of customers in all modes of public transport. To download the document, please click here.
The European Passengers’ Federation has been following with great interest the announcement of the Lufthansa Group to redirect its commercial strategy amongst others towards a clear cost differentiation between the booking channels which passengers and travel agents use. The Lufthansa Group will add a “Distribution Cost Charge” (DCC) of EUR 16 for every ticket issued…