{"id":5851,"date":"2015-08-06T11:53:53","date_gmt":"2015-08-06T09:53:53","guid":{"rendered":"http:\/\/www.epf.eu\/wp\/?page_id=5851"},"modified":"2025-10-21T10:42:00","modified_gmt":"2025-10-21T08:42:00","slug":"rail-passenger-rights","status":"publish","type":"page","link":"https:\/\/www.epf.eu\/wp\/rail-passenger-rights\/","title":{"rendered":"Rail passengers"},"content":{"rendered":"

\"Rail<\/a>Rail passenger rights<\/span><\/h1>\n

EU rail passenger rights generally apply to all international rail journeys within the EU. National governments can decide for themselves whether or not these rights also apply to domestic rail services (regional, urban, suburban transport) and international services that start or finish their journey outside the EU.<\/p>\n

Pricing<\/h3>\n

When buying a train ticket, you may not be charged a higher price because of your nationality or where you are buying the ticket from.<\/p>\n

Delay or cancellation<\/h3>\n

If your train is delayed or cancelled, you have the right to adequate and timely information. In case of a cancellation or a delay of more than 1 hour, you have a choice between re-routing or a refund. A refund, where relevant, includes a free journey back to the initial departure point. Re-routing should be offered under comparable travel conditions at the earliest opportunity, or rebooking at a later date of your convenience.\u00a0You will also be offered additional assistance such as meals and refreshments and, if necessary, accommodation.<\/p>\n

Compensation<\/h3>\n
In addition, you are entitled to a financial compensation of 25% to 50% of the ticket price \u2013 depending on the length of delay (25% in case of a delay of 1-2 hours, 50% in case of a delay of more than 2 hours). If you were informed of a delay before buying the ticket, you will not receive any compensation.<\/div>\n

Liability towards passenger and luggage<\/h3>\n

Rail undertakings can, under certain circumstances, be held liable for injury or death resulting from an accident. In case of lost or damaged (registered) luggage, passengers may also be entitled to compensation.<\/p>\n

Complaints<\/h3>\n

If you are not satisfied with how your rights have been applied, you should first contact the rail undertaking. If you are not satisfied with their response, you can lodge a complaint with the National Enforcement Body<\/a> in your country of residence.<\/p>\n

For more information and advice on your rights and how you can get a refund or compensation, visit the \u2018Your Europe\u2019 passenger rights website<\/a>. Rail passenger rights legislation, policy documents and studies can be found here<\/a>.<\/strong><\/p>\n

LATEST DEVELOPMENTS<\/strong><\/h3>\n

The European Commission has revised the rights of passengers in railway transport (Regulation 1371\/2007). To this end, it published several documents<\/a> together with proposed amendments and possible implications. EPF monitored closely the developments on this legal text since the beginning of the negotiations.<\/p>\n

EPF has issued a statement (download here<\/a>) as a reaction to the proposed<\/strong> Recast of Regulation (EC) 1371\/2007 on rail passengers’ rights and obligations. The Regulation proposal 2017\/0237\u00a0 can be summarized as follows:<\/p>\n